Crain’s: Citi Bike service is unreliable in low-income neighborhoods: comptroller report
November 15, 2023 The article reports on a comptroller review highlighting the unreliability of Citi Bike services in New York City’s low-income neighborhoods and communities of color, particularly in areas like Sunset Park, Flatbush, and Crown Heights in Brooklyn. New York City Comptroller Brad Lander criticized Lyft, which operates Citi Bike, for not ensuring consistent bike availability as the service expanded. The review points to significant disparities in service, such as a higher likelihood of encountering disabled or broken bikes in the Bronx. Despite the potential for $812,000 in fines for failing to meet service standards, the city has often not enforced these penalties. Lyft disputes some findings and emphasizes its commitment to reliability and expanding the electric Citi Bike fleet to meet rising demand.